Shipping policy

Shipping Policy

Last updated: June 23, 2026

Order Processing

Most Koda Machined orders are processed and dispatched from our fulfillment location in China.

In-stock orders are typically prepared for shipment within 2–4 business days after payment has been confirmed.

Processing may take longer during:

New product launches
Limited releases
Promotional periods
Public holidays
High-volume order periods
Additional product or address verification

Business days are Monday through Friday, excluding public holidays observed at the fulfillment location.

Processing time is separate from shipping transit time. Delivery estimates begin after the order has been dispatched.

Pre-Orders and Made-to-Order Products

Pre-order, reservation, and made-to-order products follow the estimated production or dispatch schedule shown on the relevant product page.

If an order contains both in-stock and pre-order products, the order may be held until all products are available or shipped in separate parcels. Where applicable, this will be stated during checkout or communicated by email.

Production and dispatch dates for small-batch products are estimates and may change because of material availability, maker schedules, quality inspection, or transportation conditions.

If a significant delay occurs, we will provide an update using the email address associated with the order.

Shipping Rates and Free Shipping

Available shipping methods and charges are calculated and displayed at checkout based on:

Destination
Parcel weight and dimensions
Selected delivery method
Current carrier availability

If free shipping is available for an order or destination, the eligibility will be shown at checkout.

Free shipping, when offered, normally applies to standard delivery unless otherwise stated. Expedited shipping, duties, taxes, remote-area fees, or other destination charges may not be included.

Estimated Delivery Times

Standard international delivery typically takes approximately 7–14 business days after dispatch.

Remote destinations may require an additional 3–7 business days.

These estimates do not include order-processing time and are not guaranteed delivery dates.

Delivery may take longer because of:

Customs inspection or clearance
Local carrier delays
Remote-area delivery
Weather conditions
Public holidays
Incorrect or incomplete delivery information
Import restrictions
High-volume shipping periods
Events outside the reasonable control of Koda Machined or the carrier

Some destinations may not currently be available because of carrier, legal, customs, or service limitations.

Tracking Information

Tracking information will be sent to the email address or phone number provided at checkout after the parcel has been dispatched.

Tracking may take 24–72 hours to show the first carrier update.

International parcels may be handled by more than one carrier. Tracking information may therefore pause temporarily while a parcel is transferred between international and local delivery networks.

A lack of immediate tracking movement does not necessarily mean that the parcel has been lost.

Contact and Delivery Information

A valid email address, phone number, recipient name, and complete delivery address are required for international orders.

Customers are responsible for checking that the following information is accurate:

Recipient name
Street address
Apartment, unit, or building number
City, state, or province
Postal code
Country or region
Telephone number
Email address

Incomplete or inaccurate information may cause delays, failed delivery, additional fees, or return of the parcel.

We may contact you before dispatch if the information appears incomplete or requires verification.

Address Changes and Order Cancellations

Contact support@kodamachined.com as soon as possible if you need to change the delivery address or cancel an order.

We will try to assist, but changes cannot be guaranteed after an order has entered packing, fulfillment, or carrier processing.

Once a parcel has been dispatched:

The delivery address may no longer be changeable
Carrier redirection may involve an additional fee
Cancellation may no longer be possible
The order may need to be handled as a return after delivery

Koda Machined is not responsible for additional costs or delivery failure caused by incorrect information supplied by the customer, except where required by applicable law.

Customs Duties, Import Taxes, and Brokerage Fees

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or other destination-country charges.

Unless the checkout page explicitly states that duties and taxes are included, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Koda Machined does not determine or control charges imposed by local authorities or carriers.

Customers are responsible for:

Confirming local import requirements
Providing information requested for customs clearance
Paying applicable import charges
Ensuring that the ordered products may be legally imported into the destination

Customs clearance requirements and charges vary by country or region.

We recommend contacting the relevant customs authority before ordering if you are uncertain about local requirements.

Shipping Delays

Carrier transit times are estimates and may change after dispatch.

Koda Machined cannot guarantee a specific delivery date unless this is explicitly stated in writing for the selected shipping service.

If a shipment is delayed, we will assist by reviewing available tracking information and, where appropriate, contacting the carrier or shipping provider.

A customs or carrier delay does not automatically mean that the parcel is lost.

Failed Delivery and Unclaimed Parcels

If a delivery attempt is unsuccessful, the carrier may:

Attempt delivery again
Hold the parcel at a local facility
Request additional recipient information
Contact the recipient directly
Return the parcel to the sender

Customers should respond promptly to messages from Koda Machined, customs authorities, and delivery carriers.

If a parcel is returned because of:

An incorrect or incomplete address
Failure to collect the parcel
Failure to respond to the carrier
Refusal to pay applicable import charges
Refusal of delivery without an accepted product issue
Local import restrictions not disclosed before ordering

we will contact the customer after the parcel has been returned and inspected.

The customer may choose to:

Pay the applicable cost to have the order shipped again; or
Request a refund for the eligible product amount.

Where permitted by applicable law, refunds for returned-to-sender parcels may be reduced by actual, non-refundable costs associated with:

Original shipping
Return transportation
Customs or brokerage charges
Carrier handling
Address correction
Other documented delivery costs

Koda Machined does not apply a fixed returned-parcel processing fee. Any deduction will be based on costs actually incurred.

Refused Shipments

Refusing a parcel does not automatically create an approved return.

If you no longer want an order, contact support@kodamachined.com before refusing delivery so that we can provide the appropriate instructions.

A refused international parcel may generate additional carrier, customs, storage, or return charges. These costs may be deducted from any eligible refund where permitted by law.

The parcel must be returned to and inspected by Koda Machined before a refund can be assessed.

Lost or Stalled Shipments

Contact support@kodamachined.com if:

Tracking has not updated for more than 10 business days
The estimated delivery period has passed
The carrier reports that the parcel may be lost
The parcel appears to be moving in the wrong direction

Please contact us as soon as reasonably possible and preferably within 30 calendar days after the estimated delivery period has ended, as carrier investigation deadlines may apply.

We will review the tracking record and, where appropriate, open an investigation with the carrier.

Depending on the investigation and product availability, the resolution may include:

Continued delivery monitoring
A replacement shipment
Store credit
A refund to the original payment method
Another reasonable solution agreed with the customer

A refund or replacement may need to wait until the carrier confirms that the parcel is lost or otherwise closes its investigation.

Tracking Shows Delivered but the Parcel Is Missing

If tracking shows that a parcel has been delivered but you cannot locate it:

Check the delivery address shown in the order confirmation.
Check entrances, mailrooms, parcel lockers, safe places, and building reception.
Ask household members, neighbors, or building staff.
Contact the local delivery carrier for delivery details.

Contact support@kodamachined.com within 7 calendar days of the delivery scan if the parcel is still missing.

We will assist with the carrier investigation. The available resolution may depend on delivery evidence, carrier findings, local procedures, applicable insurance, and consumer protection law.

Damaged Parcels or Incorrect Orders

Inspect the parcel and its contents after delivery.

If the order arrives damaged, incorrect, defective, or incomplete, contact support@kodamachined.com as soon as possible and within 7 calendar days of delivery.

Include:

Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the internal packaging
Photographs of the outer shipping box
A photograph of the shipping label, when relevant

Keep the product, packaging, accessories, and shipping materials until the claim has been resolved.

Please refer to our Returns & Refunds Policy for further information about damaged, incorrect, defective, or incomplete orders.

Split Shipments

An order may be divided into multiple parcels when:

Products are stored at different fulfillment locations
Pre-order and in-stock products have different dispatch dates
Parcel weight or size requires separate shipment
Carrier or customs requirements make separate shipment more practical

If an order is divided, each parcel may receive a separate tracking number.

Receiving one parcel does not necessarily mean that the remaining products are missing.

Shipping Restrictions

We may be unable to ship certain products or materials to specific destinations because of:

Local import regulations
Carrier restrictions
Customs requirements
Payment-provider rules
Sanctions or trade controls
Product classifications
Remote-area service limitations

If we cannot ship an accepted order to the selected destination, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.